winbd Privacy Policy

1 Scope of Data Collection

We collect certain information when you create an account on the winbd platform and at various stages of using our services. This collection is limited solely to operating the platform properly and providing you with better service.

1.1 Information You Provide Directly

Information you provide yourself during registration and account management:

• Full name and date of birth
• Mobile number and email address
• Current address
• Document details submitted for identity verification (national ID or passport number)
• Mobile wallet numbers linked to payment methods (bKash, Nagad, Rocket, Upay) or bank account details

1.2 Automatically Collected Information

When you browse or use winbd, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system information
• Login time and duration of inactivity on the platform
• Cookies and session identifiers
• A log of which pages you have visited

1.3 Transaction-Related Information

Detailed records of deposits, withdrawals, and betting activity are stored securely in our systems. This information helps ensure account security and assists in resolving any disputes.

2 Purpose of Data Use

winbd uses collected information only for specific and legitimate purposes. We use your information for the following:

2.1 Account and Service Management

• Creating, verifying, and keeping accounts active
• Login and security verification
• Processing deposits and withdrawals
• Issuing bonuses and promotions and tracking wagering

2.2 Customer Support

Our 24/7 live chat and email support team uses collected information to respond to your queries and complaints, enabling fast and accurate assistance. For more details on how to get support, visit our FAQ section.

2.3 Security and Fraud Prevention

We use automated monitoring to detect unauthorised account access, money laundering, and fraudulent activity. If suspicious activity is detected, we will contact you or reserve the right to temporarily suspend the account.

2.4 Responsible Gaming

We monitor patterns in your gaming activity to promote responsible gaming. winbd believes that gaming in a healthy and controlled manner is the right of every member. Reading our Responsible Gaming policy on this matter is important for all.

3 Data Storage and Protection

We use industry-standard technical measures to keep your information secure.

3.1 Encryption Technology

SSL (Secure Sockets Layer) encryption is active on the winbd platform, securing all data exchanged between your browser and our servers. Payment-related information is encrypted with an additional layer of protection.

3.2 Access Control

Access to your personal information is granted only to those staff members who need it to perform their work. All staff are bound by confidentiality agreements and receive regular security training.

3.3 Retention Period

We retain information for as long as your account is active and, after closure, for the period required to meet applicable legal obligations. When there is no further purpose for retaining data beyond that, it is deleted securely.

4 Sharing Information with Third Parties

winbd does not sell your personal information or transfer it to third parties for any commercial purpose. However, sharing information may be necessary in certain circumstances:

4.1 Service Provider Partners

To process payments, necessary information is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay, and with the relevant bank for bank transfers. These partners are limited strictly to completing specific transactions.

4.2 Legal Obligations

Information may be provided in response to a valid order from a court or government authority under applicable laws and regulations of Bangladesh. In such cases, no additional information beyond what the legal obligation requires will be disclosed.

4.3 Anti-Money Laundering

Necessary information may be verified in order to comply with international and local anti-money laundering regulations. This is done to protect honest members.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used to keep the winbd platform running effectively and to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure the core functionality of the platform.
• Functional Cookies: Help remember your preferences, such as language selection.
• Analytical Cookies: Used to analyse which pages are visited most in order to improve the service.

5.2 Cookie Control

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 User Rights

You have certain specific rights regarding your personal information. winbd is committed to respecting these rights properly.

6.1 Right to Know

You have the right to know what information we hold about you and how it is being used. You may contact the support team to request this information.

6.2 Right to Correction

If any information held in your account is incorrect, notify our support team to have it corrected. The correction process begins after identity verification.

6.3 Right to Close Your Account

If you wish to close your account, please contact us. Some information may be retained for a specified period due to legal obligations, but it will no longer be used for commercial purposes.

7 Protection of Minors

winbd is a 21+ platform. Registration or use of the service is not permitted for anyone under the age of 21. We do not knowingly collect information from any minor. If a member is found to be under 21, their account will be closed immediately and the associated information will be deleted.

8 International Data Transfers

Some data may be processed on international servers to operate winbd's services. In such cases we ensure that the data protection standards of the destination country are consistent with this Policy.

9 Changes to This Policy

winbd reserves the right to update this Privacy Policy as needed. For significant changes, we will send a notification to your registered email or mobile number. Continued use of the platform after any changes will be considered acceptance of the revised Policy.

Our Terms and Conditions are also updated in line with changes to this Policy. Reading both documents together will give you a clear understanding of the full terms of winbd's services.

10 Contact Us

If you have any questions, concerns, or requests for corrections regarding this Privacy Policy, please contact our support team:

• Live Chat: Active 24 hours a day, 7 days a week
• Email: [email protected]

Our support team is able to assist in both Bangla and English. General queries from users are typically answered fastest through live chat.